Frequently Asked Questions
Everything you need to know about our eyewear and services.
What is the Buy One, Give One initiative?
For every pair of glasses you purchase, we donate a pair to an individual in need through our partnership with RestoringVision. It is our way of making high-quality vision accessible to everyone.
How long does shipping take for prescription glasses?
Standard delivery for prescription eyewear typically takes between 5 to 10 business days, as each lens is custom-cut and fitted by our expert opticians in France.
What is your return policy?
We offer a 30-day return policy for all our frames and sunglasses. If you are not completely satisfied with your purchase, you can return them in their original condition for a full refund or exchange.
Can I use my own prescription from another optician?
Yes, absolutely. You can upload a photo of your valid prescription during the checkout process, or email it to our customer service team after placing your order.
Are your lenses scratch-resistant?
Every pair of Jimmy Fairly glasses comes with high-quality lenses that include anti-reflective and scratch-resistant coatings as standard at no extra cost.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.